Telehealth
Care without the drive
For a lot of mental health care, a video visit works as well as sitting in the office — and removes the part that stops people attending.
Who qualifies
Most established patients can be seen by telehealth for follow-ups, therapy and medication management. Many first appointments can happen this way too.
Some situations still need an in-office visit — certain assessments, anything requiring a physical examination, and certain controlled medications, which are governed by rules that change from time to time. If that applies to you, we'll say so rather than let you find out at the appointment.
Telehealth is also not the right setting for a crisis. If you are in danger, call 911 or dial 988.
North Carolina licensing
Clinicians are licensed by state, and a telehealth visit legally takes place where the patient is — not where the clinician is. Our providers are licensed in North Carolina, so you must be physically in North Carolina at the time of your appointment.
This catches people out. Travelling for work, at university in another state, or visiting family across the border all mean the visit has to be rescheduled. It is a licensing rule, not a preference, and there is no way around it.
What you need
- A phone, tablet or computer with a camera and microphone
- A reasonably stable internet connection
- A private space where you can talk
- You must be physically located in North Carolina during the visit
How it works
Book like any other visit
Request an appointment and choose telehealth. The visit is the same length as an in-office one.
Get your link
The video link arrives through the patient portal, not by email or text.
Find a private spot
Somewhere you can speak freely. A parked car counts — plenty of people join from one.
Join at your time
Click through from the portal a few minutes early in case the camera needs a nudge.
The video visit itself takes place inside the patient portal. This website only explains how it works — no appointment or session happens here.