Privacy Policy

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you fill out the "Request an Appointment" form. This form is provided by Valant, our secure practice management and patient portal system; the information you enter is submitted directly to Valant and is not stored on this Site.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Health and Medical Information (Protected Health Information - PHI)

Please do not send medical or health information by regular email; email is not a secure method of communication for medical matters. Any Protected Health Information (PHI) provided during your actual treatment or onboarding is protected under federal HIPAA regulations and North Carolina state laws. A separate "HIPAA Notice of Privacy Practices" will be provided to you during your first appointment or via our secure Patient Portal.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Process your appointment requests.
• Respond to your inquiries.
• Deliver information regarding scheduling, telehealth links, or portal updates.
• Optimize website performance and security.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including website hosting (Vercel) and practice management, appointment requests, and the patient portal (Valant).

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you enter into this Site, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Emergency Disclaimer

This website and its communication channels are not monitored for medical emergencies. If you are experiencing a mental health crisis, please contact emergency services or a suicide and crisis hotline immediately.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Practice

J&M Behavioral Health Group of North Carolina, PLLC

Address

119 Kandemor Ln, Rocky Mount, NC 27804

Email

info@jmbhnc.com

Phone

252-316-9145